FAQs

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WHAT ARE SHIPPING TIMES AND COSTS?

  • We offer FREE shipping across Pan India on all orders — no minimum purchase required.
    Your order is processed within 24–48 hours, and delivery usually takes:

    • Standard Delivery: 3–7 business days (FREE)

    We always ensure safe packaging and reliable couriers for timely delivery.

WHAT PAYMENT METHODS CAN I USE?

You can use any of the following secure payment methods to complete your order:

  • UPI (Google Pay, PhonePe, Paytm)

  • Credit Cards (Visa, MasterCard, Rupay)

  • Debit Cards

  • Net Banking

  • Mobile Wallets

  • QR Code Payment (where available)

All payments are processed through a 100% secure and encrypted gateway, ensuring your transactions are completely safe.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

We follow a simple and transparent policy to protect our customers as well as product quality.

✅ Return & Exchange Policy

You can request a return or exchange within 3 days of delivery ONLY if:

  • You received a damaged product

  • You received a defective product

  • You received a wrong/different item

🎥 Mandatory Requirement: Unboxing Video Proof

To approve your return or exchange, you must provide:

  • A clear, uncut opening video

  • Starting from the sealed package

  • Showing the product and the issue clearly

Without an opening video, returns cannot be accepted.

❌ Return/Exchange Not Accepted For

  • Size issue

  • Color difference due to lighting

  • Product used, washed, or tags removed

  • No video proof

  • Change of mind

💰 Refunds

  • Refunds are processed only if the replacement product is not available.

  • Refund will be issued after the returned item is received and inspected.

  • Refund is sent to your original payment method