🤝 Customer Service – LoomVastra
Your satisfaction is our top priority. We provide secure payments, fast delivery, FREE Pan-India shipping, and clear return policies for a smooth and trusted shopping experience.
💳 Secure Payments
We ensure 100% safe and encrypted transactions.
✔ Accepted Payment Methods
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🏦 UPI (GPay, PhonePe, Paytm)
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💳 Credit/Debit Cards
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💼 Net Banking
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🌐 Wallet Payments
🔒 Payment Security
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Encrypted transactions
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Payment details never stored
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Verified & trusted payment gateways
Your payment is fully safe with LoomVastra.
🚚 Shipping Method
🎉 FREE Shipping Across Pan India
No hidden charges. No minimum order.
Every customer across India enjoys completely free shipping.
✔ Standard Delivery (3–7 Days)
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Free for all orders
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Reliable courier partners
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Real-time tracking
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Premium safe packaging
📦 Order Processing Time
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All orders are processed within 24–48 hours
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Every piece passes a quality check before packing
🔁 Return & Replacement Policy
We offer a 3-day return or replacement after delivery.
✔ Return Accepted Only If
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Product is damaged
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Product is defective
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Wrong/Different item received
📸 Mandatory: Opening / Unboxing Video
To approve your return, you must provide:
➡️ A clear, uncut opening video from the start of the sealed package
The video must show:
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Full opening process
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Product inside
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Issue clearly visible
Without opening video → Return cannot be accepted.
❌ Return Not Accepted For
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Wrong size selected
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Color difference due to lighting
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Used, washed or tag-removed items
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No opening video proof
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Change of mind/cancel after delivery
🔄 Replacement
If approved, we send a new product after receiving the return item.
📦 Order Quality & Safety
Every order goes through:
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✔ Careful quality check
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✔ Safe premium packaging
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✔ Secure sealing
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✔ Accurate product delivery
We ensure you always receive what you ordered.
📞 Need Help?
We respond within 24 hours.
📩 Email: loomvastr09@gmail.com
📷 Instagram: @loomvastra_
🕒 Support Hours: 10 AM – 7 PM (Mon–Sat)